Gone are the days when customers of tertiary education will be satisfied with one-size-fits-all modes of content delivery. The traditional approach, which often relies on rigid, standardised curriculums and classroom-based lectures, no longer aligns with the needs and expectations of today’s learners. As technology advances, educational models evolve, and learners increasingly demand more personalised, flexible, and engaging learning experiences.
Customers expect products to be tailored to their needs and this means content and delivery needs to cater for diverse learning styles and preferences. With the rise of artificial intelligence (AI), adaptive learning technologies, and big data, tertiary education can move to more personalised and data-driven modes. AI-powered platforms can track learner progress and adapt content in real-time based on their learning speed, challenges, and strengths.
The traditional tertiary education model typically requires learners to commit to fixed schedules and locations, which can be limiting for working adults, non-traditional learners, and those with varying life circumstances. As the demand for flexible learning increases, subscription-based models and blended learning are leading the charge in transforming the educational landscape.
The flexibility of modern education, where learners no longer need to conform to rigid timetables, opens up immense possibilities for personalised and accessible learning. While the availability of expert knowledge and high-quality content is abundant, one critical aspect often overlooked is the engagement factor. Having access to content is one thing, but ensuring that the content is engaging, interactive, and memorable is what truly drives meaningful learning experiences.
Using storytelling is an effective method to enhance online learning. While knowledge transmission is vital, storytelling has the unique power to make the learning process more immersive and memorable. A skilled storyteller can frame complex ideas and theories within the context of real-world scenarios, making them more relatable and easier to digest.
For example, instead of just explaining a concept like supply and demand through a lecture format, an engaging storyteller might weave it into a narrative about a small businesses journey through changing market conditions. This story can draw learners into the material, evoking emotions and helping them visualise how the concept applies in real life.
In addition to storytelling, the use of gamification and interactive elements can significantly enhance engagement. Learners are naturally drawn to interactive formats, where they can actively participate in their learning journey. Quizzes, games, simulations, and virtual labs are examples of tools that can turn a passive learning experience into an immersive one.
For example, gamifying a course on digital marketing could involve learners completing levels where they plan campaigns, interact with simulated data, and see the outcomes of their decisions. Not only does this make the learning process fun and exciting, but it also ensures that learners practice and apply what they are learning in a safe, low-stakes environment.
This hands-on approach allows learners to directly engage with the content and feel a sense of accomplishment as they master new concepts. The interactivity is essential because it gives learners a sense of ownership over their learning experience, which is often missing in traditional, passive educational models.
Visual elements are a powerful tool in making online content more engaging and accessible. Humans process visual information far more quickly and efficiently than text-based content, so incorporating multimedia elements such as videos, animations, infographics, and interactive diagrams can significantly enhance comprehension and engagement.
Video-based learning, especially when supplemented with real-world demonstrations, can also help maintain attention and motivate learners. Videos can also provide human interaction, whether it's a content expert explaining key concepts or a guest speaker sharing their insights, adding a more personal touch to the learning experience.
A critical aspect of engagement is that learners now interact with content daily in their personal and professional lives in a way that reflects the personalised, flexible learning that is becoming central to education. Think about how people engage with social media, streaming platforms, and digital news: they constantly make choices based on their interests, needs, and preferences. Whether it’s deciding which YouTube videos to watch, what podcast to listen to, or which online articles to read, learners are already skilled at navigating digital spaces and making content choices that align with their goals.
This daily engagement with content influences what learners consider to be ‘engaging’ and ‘relevant.’ As a result, when learners enter a formal educational context, they expect the same level of personalisation, interactivity, and relevance. Learners already have high standards for what they deem engaging, as they are accustomed to content that is tailored to their needs and interests in real-time.
For example, Netflix uses an algorithm to recommend shows and movies based on viewing habits, allowing users to enjoy content that resonates with them. Similarly, learners want educational content that is not one-size-fits-all, but instead, something that resonates with their individual learning paths. Interactive media, multimedia resources, personalised learning tracks, and the use of gamification are all ways to mimic the content consumption behaviours that learners experience every day.
When learners engage with digital content in their daily lives, they don’t do so in isolation—they are making decisions in response to an environment that provides feedback and interaction. This is often lacking in traditional education models, where learners may passively consume content without receiving immediate, interactive responses. However, this type of engagement is central to how learners interact with the world today. They expect a dynamic and responsive environment, where their choices are validated, guided, and enhanced through feedback and peer interaction.
The question of whether traditional tertiary education providers will make the shift toward more personalised, flexible, and subscription-based models, or if established media platforms will replace tertiary education as we know it, is a critical one. Both sides of this equation present compelling arguments.
On the one hand, traditional tertiary education institutions have deep-rooted histories, established infrastructure, and accreditation systems that still hold value in many industries. For many learners, degrees from established institutions are essential credentials for entering the workforce. Some of these institutions also benefit from their strong reputations and long-standing relationships with employers, which continue to give them a certain level of security. However, the rigidity of their existing models – characterised by fixed schedules, standardised curriculums, and traditional pedagogies – is increasingly seen as inadequate for a new generation of learners who demand flexibility, personalisation, and interactivity.
On the other hand, established media platforms, like Netflix, YouTube, and other streaming services, have a profound understanding of personalisation, content delivery, and monetisation. These platforms have successfully created highly tailored experiences that appeal to the individual preferences of users, leveraging big data and sophisticated algorithms. They are also experts in creating engaging, interactive content, whether through documentaries, tutorials, or even user-generated content. What these platforms lack, however, is the formal academic accreditation that traditional institutions offer. While they excel in informal learning experiences, they do not yet provide the comprehensive, structured, and recognised qualifications that many learners and employers still value.
However, the question of ‘replacing’ traditional education is not straightforward. The shift toward more personalised, flexible education models does not necessarily mean the complete replacement of traditional institutions. Instead, it may lead to a hybrid future where traditional education institutions partner with media platforms to create more dynamic, modular learning experiences. Institutions are already experimenting with online courses, micro-credentials, and hybrid learning models to cater to the growing demand for flexibility and accessibility. For example, platforms like Coursera, edX, and LinkedIn Learning have already bridged the gap by offering university-backed courses and certificates in collaboration with traditional institutions.
Media platforms could very well evolve into major players in the educational space, especially as they continue to develop more structured and accredited learning options. Given their expertise in engagement and content delivery, they might become essential partners for institutions or even create their own educational frameworks that could rival traditional degrees. For example, companies like Google and Microsoft have already entered the education space with certifications and professional development programmes, emphasising practical skills over traditional academic credentials.
In the future, we might see a blend of the two models, with institutions leveraging the expertise of media platforms to create engaging and personalised learning environments while still offering the credentials that employers seek. Platforms like YouTube and LinkedIn may play a key role in shaping the future of lifelong learning by offering a continuous stream of skill development and specialised knowledge that is personalised to the learner’s needs, interests, and career goals.
In conclusion, the future of tertiary education is undeniably moving towards a more blended and subscription-based model that emphasises personalisation, flexibility, and engagement. While traditional educational institutions have the benefit of established infrastructure, credibility, and accreditation, they must evolve to meet the demands of today’s digitally literate learners who seek tailored, interactive, and on-demand learning experiences. Conversely, established media platforms, with their expertise in personalisation, content delivery, and user engagement, are poised to become key players in the education space. However, the future of education will likely not see one model replace the other, but rather a fusion of both. Traditional institutions may partner with media platforms, creating dynamic and modular learning environments that combine the best of formal credentials and cutting-edge digital content. This hybrid approach will offer learners a more personalised, flexible, and engaging educational experience, while also providing the formal recognition and credentials that are still valued in the workforce. The evolution of tertiary education will be shaped by the collaboration between traditional education providers and digital platforms, ensuring a future that meets the needs and expectations of all learners.